Incident Management KPIs![]() KCS Double Loop Process
Knowledge-Centered Support (KCS) has four basic concepts:
2014 Desktop Support Practice & Salary ReportSample Marketing Program PlanBusiness Case TemplateKCS Measurement MattersSample SLA |
Sample Ticket Monitoring Score CardSample Call Monitoring Score CardSample Periodic SurveyKnowledge-Centered Support
Cost Benefit Analysis TemplateMarketing Your Service DeskKnowledge Management for the Support CenterHDI and AXELOS recently joined forces to produce an innovative whitepaper that illustrates the combined benefits of adhering to Knowledge-Centered Support and the IT Infrastructure Library. Find out how KCS and ITIL work together to provide a powerful and valuable framework that can transform your organization.
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